Frequently Asked Questions

Frequently Asked Questions. 

Here are some of our most frequently asked questions. If you can't find the answer you're looking for in here, please email us at bitsandboblets@outlook.com and we will get back to you as soon as possible. 

How much is shipping?

The cost of shipping depends upon the weight and size of your order. We ship via Royal Mail and EVRi (previously called MyHermes) and you will be able to choose between these two options at the checkout. Shipping with Royal Mail is £5.50 or £5.95. Shipping via EVRi is £4.50 or £5.95.

Orders sent with Royal Mail are sent via Tracked 48 and Orders sent Via EVRi have a 2-4 day delivery timescale.

Please be aware all postage times are on top of our turnaround times and some postage times may be affected due to the issues surrounding Covid 19. 

All are fully insured, tracked and signed for. If you have been notified that your order has been shipped you should have received a tracking code so you can track the route of your order. If for some reason you have not received this code please get in touch via our email address and we will pass on that information. 

Is there a free delivery option? 

Free delivery is available on all UK orders over £25. The cost of shipping will be removed at the checkout if your order reaches the £25 minimum spend threshold. Please note, this is a trial offer and we reserve the right to remove this offer at any time without notice. 

Can I pick up my order?

If you are local to the Barnsley area you can collect your order. You will be notified by email when your order is ready to be shipped. You must get in contact with us to arrange a suitable time and date for collection. Please note, if your order has been placed using Clearpay or Klarna, you will be asked to sign to say you have picked up your order as proof of collection as per their terms and conditions. 

Do you ship worldwide?

This is something we have done previously and are looking into resuming in the future. If you are located outside the UK and wish to order, please get in touch via email with details of what you would like to order and we can look into shipping costs for you.  

Can I spread the cost of my order?

We offer payment options through Clearpay and Klarna. 

Clearpay.

Clearpay allows you to spread the total cost of your order over four payments which will be taken every two weeks. There is no interest and no additional fees when you pay on time. You can track your payment schedule via the Clearpay app. For full terms and conditions, please go to Terms of Service (clearpay.co.uk)

Klarna

Klarna's Pay in 3 instalments and Pay in 30 days credit agreements are not regulated by the FCA. Missed payments may affect your ability to use Klarna in the future. 18+, UK residents only. Subject to status. For full terms and conditions please head to  klarna.com/uk/terms-and-conditions

What is your turnaround time?

Our turnaround time can change frequently depending on how busy we are and other factors. For our up to date turnaround time please see the home page. Any changes will be noted on there. 

If you order any of our embroidery items such as our tooth fairy pouches or bow holders, your order will also be subject to our embroidery suppliers turnaround times on top of ours. All embroidery items, unless stated otherwise, are made to order from our suppliers.

Please note, towards Christmas, they are particularly busy and may close their order books with little notice. If this is the case, we will be in touch via email to inform you of this before we order your embroidered items. If you would rather cancel your embroidered items than wait their extended turnaround times, we will refund you for the embroidered items.  

Any other items ordered at the same time as embroidery items will not be sent out until your embroidery items are sent to you.  

What is your returns policy?

Returns are only accepted if the item/s bought are faulty and will be replaced or fixed at no cost to yourself. If the item has been in your possession for over 14 days and becomes faulty returns will not be accepted. Items can, however be fixed at a small cost to yourself.

Exchanges (if applicable)
We only replace items if they are faulty or damaged. To exchange your item for the same item or to get it fixed, send us an email at bitsandboblets@outlook.com and send your item us. 

Postage
You will be responsible for paying for your own postage costs for returning your item if it has been in your possession for over 14 days.

If you are ordering something personalised or bespoke, please check your spellings/requests thoroughly. Bits and Boblets accepts no responsibility for items with spelling mistakes if the mistake has been made on your part. 

Do you make bespoke bows?

If you are looking for something in a particular fabric, colour, shape or size or you are needing something specific that we do not stock on the website then please get in touch. We do offer a bespoke service and will work with you to make your ideas become reality. Please note, bespoke orders will be charged at a higher rate than similar bows on the website due to the time taken for us to discuss designs and source fabrics. We will provide you with an estimated cost if you require at the start of the discussions. 

All bespoke and personalised items are non-refundable unless faulty. 

I see a bow I like but it's the wrong size and I'd prefer it on a bobble. Can you help?

Providing we have enough fabric to meet your request, we can make a bow in a larger or smaller design to suit your needs. Where there is not enough fabric, we will offer you a suitable alternative if one is available (for example a similar fabric).

We offer all of our designs on crocodile clips and nylon headbands. We do stock bobbles of various sizes and widths and can put these on our bows if you wish. However, we do not recommend bobbles for our largest glitter fabric styles or structured bows that may get damaged as you try to tie the hair with the bobble. 

Do you have any discount codes?

Use code BOBLET10 10% off your first order. This code can only be used once per customer. 

You can also find one of our Brand Reps, who will share their Friends and Family discount codes regularly. Check out our Facebook and Instagram pages to find them. There is no limit to the amount of times you can use a Brand Rep code.

For extra discount codes, take a look at our VIP group on Facebook where we will sometimes release special discount codes.

How do I get in touch with you?

You can email us at bitsandboblets@outlook.com and we will get back to you within 48 hours. 

You can also send us a message on our Facebook and Instagram pages and we will get back to you as soon as we can. Please note that notifications are sometimes missed through no fault of our own so if your matter is urgent, email is the best option for contact.